📝 Job Description:

TalentSphere is hiring multiple Customer Support Representatives to join our growing support team at our Dallas-based call center. In this role, you will be the first point of contact for customers seeking assistance with job portal services, account issues, and employer tools. If you love helping people, problem-solving, and working in a team-focused environment — we want to meet you!

✅ Key Responsibilities:

• Answer inbound calls and respond to emails and chat support requests from users
• Help job seekers navigate account creation, job applications, and resume uploads
• Assist employers with job posting, subscription billing, and dashboard usage
• Document and escalate technical issues to the IT team
• Maintain high customer satisfaction by delivering friendly, solution-focused support
• Meet daily productivity and quality assurance metrics

🎯 Requirements:

Must-Haves:

• High school diploma or equivalent
• Strong communication skills and a clear, friendly phone manner
• Comfortable using computers, CRM tools, and live chat systems
• Ability to stay calm under pressure and resolve issues effectively
• Available to work full-time (5 days/week) with rotating weekend shifts

Nice-to-Haves:

• Previous call center, help desk, or customer support experience
• Familiarity with job boards or HR platforms
• Bilingual (English + Spanish) is a plus

🎁 Benefits:

• Paid training (2 weeks onboarding)
• Health, Dental, Vision insurance
• 401(k) with company match
• Paid Time Off (PTO) — starting at 15 days/year
• Holiday pay for 8 federal holidays
• Commuter stipend for public transportation or parking
• Quarterly performance bonuses
• On-site wellness room & break lounges
• Free snacks & coffee in the office daily

📅 Work Schedule:

• Full-time, 40 hours/week
• Shifts vary between 8 AM – 8 PM CST (Mon–Sat)
• Rotating Saturdays (approx. 2 per month)

📨 How to Apply:

Apply through the TalentSphere platform or email your resume to careers@talentsphere.jobs with the subject line CSR – Dallas. Shortlisted applicants will be contacted for a phone interview within 5 business days.